Research Support

How to get help

Contact us by email at support@elixir.no.

How it works?

When a request is submitted, it is broadcasted to all members of the Helpdesk. The request is then picked up by the member who has the most expertise on the particular topic. Please note that response times may vary depending on the capacity and availability of the Helpdesk team members at any given time.

Usage instructions

ELIXIR Norway also hosts a documentation for the use of our infrastructure. The documentation can be found here.

Support model

Projects that can be solved within two working days or less are free of charge (enabled by funding from the Research Council of Norway). For more comprehensive projects, an hourly rate applies, and you need to enter an agreement with ELIXIR Norway on this.

Projects that require an effort beyond technical assistance/consultancy may be set up as a research collaboration, e.g. by providing funding for a percentage of the position of a helpdesk member.

The Service Agreement

For requests that require platform contribution for more than two days, an agreement between the client and the platform must be made. The agreement should cover type and cost of the service. If applicable, the agreement should also cover a plan for publication and co-authorship. Regardless of the type of contribution the platform has given to a project, we expect to be included in the acknowledgements of resulting publications.

Pricing for support

Whether you’re just starting out or require comprehensive, long-term support, we offer a range of plans tailored to meet your specific requirements. From essential guidance to dedicated project collaboration, our tiers are designed to grow with you. Explore our options below to find the perfect fit for your needs.

Basic

The essentials to provide your best work for clients.

FREE

  • 1 day consulting
  • Experimental design
  • Data management advice
  • Covered by RCN funding
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Defined

Most popular

A plan that scales with your rapidly growing business.

900 Nok/hourly

  • Short to medium-term support
  • Flexible support time
  • 900 NOK per hour (academic)
  • Data managment and analysis
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End-to-end

Dedicated support and infrastructure for your company.

Custom

  • Long-term support
  • Research collaboration
  • Project embedded support scientist
  • Support from pre-award phase possible
  • Contact us regarding price
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